I pre-ordered a pair of Jennen shoes (elevator shoes, so I can be a big boy) from their online site (they no longer have the shopfront on Johnstone street) and got asked for a tip at the end. For basically changing a stock allocation assignment. I had a whinge on their contact forms, and they replied “the tip function is optional”.

2 years later I emailed again, saying “I haven’t bought a replacement pair of shoes, all because of the audacity to ask for a tip. I get that it’s optional, but so is a cashier going ‘hey give me that twenty from your wallet’, and when the customer goes ‘wtf??’ the cashier replies ‘oh lol it’s optional’. You may have thought ‘you know, a tip screen could give us free money! What’s the harm?’, and I guess this follow up email is proof of that harm. Don’t bring tipping culture here please!”

I get this reply a day later, and can confirm the tip function is now gone. Loverly! Whinging may be one thing, but persistent whinging made the difference.

  • numberfour002@lemmy.worldEnglish
    0·
    4 months ago

    I was in the market for a docking station. There was a particular brand that was showing up in recommendations, was well-rated, and had the specs I was looking for. I found it on Amazon, but I avoid buying from that place as much as possible, so I checked the vendor’s website directly.

    They had the dock for sale on their own website, so I proceeded to purchase from there. However, when I was almost done with checking out, I saw that they were asking for / suggesting a tip. That’s honestly despicable for an online store and way past the line for me. So, I did some more research, found a different brand of dock, and bought that instead.

    Looking back, I should have done what you did and notify jsaux of their missed sale, but I honestly just assumed it was a pointless endeavor. Maybe one day I’ll go back and see if it’s still there on their checkout, and if so, let them know they’ve missed at least one sale.