Edit: unexpectatly we are back online. Will share how we found a solution later. There might be still some federation issues though.

Alt account of poVoq@slrpnk.net here.

Our instance is currently down and I can’t get remote access to the servers. It appears that there might have been a hardware failure of the main firewall, which is the one thing I can’t work around remotely.

I am still trying a few things, but I am not very optimistic that I can get access.

The really unfortunate part is that just now I am on one of my rare work deployments abroad, so I also can’t access it physically during the next few weeks and my usual back up that could restart it is not available either.

As something like that never happened in 3 years operating the servers, I thought I can risk it, but murphy’s law seems inescapable 😓

I will try to keep you posted here on any updates, but probably there will not be much I can do for a while. Really bad timing 😥

Edit: we might use this “opportunity” to migrate the instance to Piefed, which has been an idea for quite some time now. I will keep you posted on that.

  • tfm@europe.pub
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    1 month ago

    Instance providers and admins don’t owe you anything.

      • ayyy@sh.itjust.works
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        1 month ago

        You need a break from the internet dude. Your behavior and outlook are troubling.

        • grue@lemmy.world
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          1 month ago

          You came after me first. I’m just defending myself from your abusive attitude.

          “If you don’t want responsibility, don’t take on responsibility” is not an unreasonable position. Cut your condescending crap.

      • tfm@europe.pub
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        1 month ago

        So basically you think that I’m obligated to spend my money and time for the rest of my life to provide you a free service once I’ve started one. People like you are the reason why instances like lemm.ee shut down. Expecting the best service for nothing and be the loudest when something you don’t like happens.