HP fails to derail claims that it bricks scanners on multifunction printers when ink runs low::HP Inc. has failed to shunt aside claims in a lawsuit that it disables scanners and other functions on its multifunction printers whenever the ink runs low

  • mwguy@infosec.pub
    link
    fedilink
    English
    arrow-up
    82
    arrow-down
    1
    ·
    1 year ago

    A more accurate term would be that they ransom the functionality of the product they sold until you pay the ransom.

    • fubo@lemmy.world
      link
      fedilink
      English
      arrow-up
      25
      arrow-down
      5
      ·
      edit-2
      1 year ago

      Or maybe they engineered a “multifunction” device with shitty error handling: if any subsystem has an error, all functions fail, even those that don’t depend on that subsystem.

      A junior engineer filed a bug report about it and submitted a patch that allows subsystem errors to gray-out only certain functions in the UI.

      The PM didn’t consider the bug launch-critical enough to merit an engineer’s time to review the patch. One senior engineer did briefly look at the patch and said “sorry, we can’t alter the UI without brand & design review, i18n, and a lot of shit you don’t wanna do.”

      The system shipped with the bug intact. The PM was rewarded for launching the product on time, and got promoted into a different position.

      A year later when the users start fussing, the people on the team say “we never heard of that problem.”

      (This is hypothetical. Tech companies do be like that sometimes though.)

      • mwguy@infosec.pub
        link
        fedilink
        English
        arrow-up
        38
        arrow-down
        1
        ·
        1 year ago

        Just because they accidentally made ransomware doesn’t make it not ransomware.

        • fubo@lemmy.world
          link
          fedilink
          English
          arrow-up
          5
          ·
          1 year ago

          Exactly, yeah. The incentives within the company generate shitty behavior towards users, even if no individual wrote out a design for that shitty behavior.