Conditional memory. You’re pretty much hard wired to remember unusual things and forget unremarkable things, also things that have an emotional response are likelier to be remembered, such as being frustrated. Therefore, you remember the bad (and occasionally good) things better.
ETA: Pretty sure there’s a proper psychological term for this, but I’ve forgotten it, could someone more knowledgeable chime in?
yes, but that doesn’t explain why it takes people in front of me 5m to order a coffee and a pastry and it takes me 30seconds.
but i do know why, it’s because they are weird and needy and need to interact and question and hem and haw rather than just know what they want and ask for it. same type of person who will then come back and complain to the person behind the counter how it wasn’t good or they should get their money back or something equally stupid.
it’s that i have respect for service workers, as I was one for years, and I want to make our interact quick and pleasant rather than miserable and drawn out.
I see what you’re saying and I think that’s called the Von Restorff effect, but I’ve deliberately focused on checking if this happens more often than not and it does. I haven’t found an explanation yet, but you’d think it’d take about the same amount of time since the tasks are nearly identical in procedure (sending a package, using the ATM, using the hotel reception…). It’s interesting.
Hmm, a bit more specific than the observer bias but still not the exact thing. There’s also the negativity bias but again…I feel like it’s its own thing, hard to search for. Thanks though.
Conditional memory. You’re pretty much hard wired to remember unusual things and forget unremarkable things, also things that have an emotional response are likelier to be remembered, such as being frustrated. Therefore, you remember the bad (and occasionally good) things better.
ETA: Pretty sure there’s a proper psychological term for this, but I’ve forgotten it, could someone more knowledgeable chime in?
yes, but that doesn’t explain why it takes people in front of me 5m to order a coffee and a pastry and it takes me 30seconds.
but i do know why, it’s because they are weird and needy and need to interact and question and hem and haw rather than just know what they want and ask for it. same type of person who will then come back and complain to the person behind the counter how it wasn’t good or they should get their money back or something equally stupid.
it’s that i have respect for service workers, as I was one for years, and I want to make our interact quick and pleasant rather than miserable and drawn out.
I see what you’re saying and I think that’s called the Von Restorff effect, but I’ve deliberately focused on checking if this happens more often than not and it does. I haven’t found an explanation yet, but you’d think it’d take about the same amount of time since the tasks are nearly identical in procedure (sending a package, using the ATM, using the hotel reception…). It’s interesting.
Hmm, a bit more specific than the observer bias but still not the exact thing. There’s also the negativity bias but again…I feel like it’s its own thing, hard to search for. Thanks though.