Why YSK: Getting along in a new social environment is easier if you understand the role you’ve been invited into.


It has been said that “if you’re not paying for the service, you’re not the customer, you’re the product.”

It has also been said that “the customer is always right”.

Right here and now, you’re neither the customer nor the product.

You’re a person interacting with a website, alongside a lot of other people.

You’re using a service that you aren’t being charged for; but that service isn’t part of a scheme to profit off of your creativity or interests, either. Rather, you’re participating in a social activity, hosted by a group of awesome people.

You’ve probably interacted with other nonprofit Internet services in the past. Wikipedia is a standard example: it’s one of the most popular websites in the world, but it’s not operated for profit: the servers are paid-for by a US nonprofit corporation that takes donations, and almost all of the actual work is volunteer. You might have noticed that Wikipedia consistently puts out high-quality information about all sorts of things. It has community drama and disputes, but those problems don’t imperil the service itself.

The folks who run public Lemmy instances have invited us to use their stuff. They’re not business people trying to make a profit off of your activity, but they’re also not business people trying to sell you a thing. This is, so far, a volunteer effort: lots of people pulling together to make this thing happen.

Treat them well. Treat the service well. Do awesome things.

  • FartSmarter@lemmy.world
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    1 year ago

    People should also remember that it costs money for these servers to exist. So if you enjoy using it, try to support the service by donating to your instance, contributing to open source projects, spreading the gospel, etc.

    • jay@lemmy.world
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      1 year ago

      Couldn’t agree more, we need to continue to attract the kind of people who would really be able to help grow this kind of community, so if you have friends you think would like this, try talking to them.

      Drop a couple bucks into support the admins and servers - think about streaming services you pay for and use less. $5-10/month to donate to a service you are using daily is pretty cheap considering.

      • jennwiththesea@lemmy.world
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        1 year ago

        I see a lot of people willing to support the servers, but little conversation on how to support the admins. I support a living (and competitive) wage for folks, and don’t think instance admins should be doing this work for free. If you set up your own tiny instance for your family, sure, I bet you won’t be charging your family for it, but a huge instance with constant needs and a bunch of strangers is a totally different thing. Just donating toward server costs does not allow admins to pay their personal bills, while they put in hours of work to keep this place going. So, I appreciate you for including “admins” in the support needs!

      • chowder@lemmy.one
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        1 year ago

        I know a lot of people hate it but I wonder if crypto/digital donation would work. All you would need is a separate wallet setup to pay the host every month. Maybe even have a graph/chart showing how much is in the wallet vs how much the monthly bill is.

        • fubo@lemmy.worldOP
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          1 year ago

          One problem with cryptocurrency is that instead of being coupled with mainstream banks (where workers get their pay deposited) it is instead coupled with speculative assets employed by criminals. As such, choosing to work on accepting cryptocurrency instead of working on accepting real-money donations ties the service to a crime economy instead of a mainstream economy.

          • chowder@lemmy.one
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            1 year ago

            Good thing criminals never use cash, otherwise you could call the world economy criminal.

          • rdyoung@lemmy.world
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            1 year ago

            So you are saying that HSBC getting caught helping launder cartel money at the teller is fake news?

            USD Is still the preferred currency of criminals across the world and even more so they use assets like paintings to facilitate non traceable payment and smuggle extremely large dollar amounts. They also use art work to launder money.

            I’d suggest you pull your head out of your ass and get on the crypto train because it’s leaving you behind. Look at btc, ltc, dash and others.

          • rdyoung@lemmy.world
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            1 year ago

            To add. USD hasn’t been backed by a real asset in nearly a century. It was once backed by gold but now the only thing backing it is full faith in the USA. At the moment that means something, it might not always.

            You need to educate yourself on this stuff because you sound like a moron.

            • CmdrShepard@lemmy.one
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              1 year ago

              The difference is that the entire world economy would need to collapse for the US dollar to be worthless. Crypto can become worthless because some 22-year-old video game addict steals everyone’s deposit.

    • SomeoneElse@lemmy.world
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      1 year ago

      I’m dirt poor but I’ve donated to Wikipedia at least three times now. I use that website so often, it’s changed my life.

    • average650@lemmy.world
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      1 year ago

      Beehaw has a periodic financial update. It would be great if each instance had a similar kind of update so that we can understand what is needed and where to help.

    • rimlogger@lemmy.world
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      1 year ago

      Eh, I like free software the same way I like free beer - I don’t ever have to pay for it, and no one can compel me to. The beauty of community projects and free software. I enjoy being a freeloader, thanks very much. I will contribute by making this an active project with my posts.

      • AFK BRB Chocolate@lemmy.world
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        1 year ago

        Eh, I like free software the same way I like free beer - I don’t ever have to pay for it, and no one can compel me to.

        Right, and no one is even attempting to compel you to. In my opinion, this is one of those “within your means” kind of thing. If you went to your friends house, hung out, and drank his beer every weekend, month after month, his reaction might depend on your ability to contribute. If he knew you struggled to make ends meet, he might be just fine with it, especially if you tried to help out in other ways. He you make more money than he does, and he was the one scraping by, he might get resentful. Either way, he can’t compel you, but one is kind of shitty.

        Some of us have more ability to financially support than others, and that’s fine. Last night I made a donation to the developers and another to my instance admins. I’m thinking about making that automatic monthly, but we’ll see. The point is, I think it’s fine if this is a bit socialistic, with some paying a lot, some paying a little, and others not paying at all, as long as the community is able to thrive. By the same token, some instance owners will likely consider it a hobby and not need/want any donations, while some others won’t be able to support growth without them.

        • rimlogger@lemmy.world
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          1 year ago

          Well, I will sound immensely selfish, and maybe it’s because I’ve been so used to “free everything” on the Internet, but I will never pay for an online service ever. I pirate all my books, all my TV shows, and use scripts and archive.is to read online newspapers and magazines for free. Life costs so much money already, I will never ever feel bothered to actually donate to an online service or free software.

          If Lemmy.world goes down due to lack of funds, no problem from me. I’ll join a different instance and carry on. Or go back to Reddit.

          I’ll happily admit to being a loafer on the Internet. I expect little from my services so long as I don’t have to pay shit for it.

          • Cracks_InTheWalls@sh.itjust.works
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            1 year ago

            I understand this position - I used to be of the “it’s the internet, steal anything that isn’t nailed down” mentality too.

            And I still have a lot of that, to be fair. But COVID taught me a general lesson that I’ve been trying to take to heart: if you want nice things that cost money to function to keep existing, at some point people are going to need to chip in. My town lost a ton of good local businesses to the pandemic, and many others got dangerously close to closing. I don’t go out and support every local business, but shit I care about (my local independent movie theatre, live music venues, etc.) gets the amount of money I’m willing to contribute.

            If people don’t do this, nice things either disappear or become less nice in an effort to secure funding by alternate means.

            You’re welcome not to - the means exist where you don’t have to - but think about the declining quality of some of the stuff you enjoy and why that might be the case.

          • AFK BRB Chocolate@lemmy.world
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            1 year ago

            I will never pay for an online service ever

            I disagree with this attitude, but you’re for sure not alone. If everyone was like that, we just wouldn’t have a lot of things we do now.

            When our boys were young and torrents and ad blockers were new, I tried to get them to understand that, while not everything is about money, people generally don’t invest huge amounts of their own time and money into things that they aren’t getting paid for. If everyone started using ad blockers, sites would close down or move to a subscription model because ads are what paid for content. If everyone stole their music, some bands might just hang it up or put less focus on making new music, etc.

            And here we are: lots of publications have moved behind paywalls because they weren’t getting much ad revenue anymore, many have started putting out content that’s just regurgitated crap from Twitter and Reddit because they can’t afford journalists, and some have just gone under. Bands spend a lot more time touring because it’s harder to steal a concert so they make more money doing that than putting out albums (though the Spotify model has changed some things). People are all about stealing content and thinking they should get everything for free, but it really is selfish and unrealistic.

            • rimlogger@lemmy.world
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              1 year ago

              Here’s the thing: the rest of life (rent, food, retirement etc.) cost so much already that anything I can get for free or don’t have to pay for in some way I will make that choice to pirate or not pay. If capitalism wasn’t breathing down my neck with all this crazy inflation in food costs, rent increases, student loan repayments, etc., perhaps I would be more amenable to paying for newspapers and online services and all that nice to have stuff. Don’t hate the player, hate the game.

  • AnObscureTenet@lemmy.world
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    1 year ago

    Nope. You’re the USER. A concept that is as old as computing and yet has gone completely by the wayside recently with the corporate monopolization of the internet.

    Good to see it making a comeback.

  • teawrecks@sopuli.xyz
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    1 year ago

    This post missed the most important part people should know: someone is footing the bill for you to use this service. If you’re not paying, they will make their money in whatever what they choose. Potential resulting in you becoming the product. Yes, even on lemmy. So if your instance mod needs funding, kick em a few bucks, be their customer.

    • orientalsniper@lemmy.world
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      1 year ago

      This is important to note, we’re not the customers nor the product for now.

      Instances need to be sustainable as to not look for other potential types of funding.

    • oceane@jlai.lu
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      1 year ago

      Yes, and this will foster large instances, similarly to the Mastodon project, which means a concentration of power, which means easy targets for billionaires.

      This is similar to presidential regimes: they can be useful temporarily in a “move fast, break things” motto (see France trying to be perceived as a “winner” of the Second World war after having constitutionally given the full powers to the Pétain Marshall, who then decided to collaborate with Nazis) but they’re much easier to corrupt and they make it much easier to say, privatize every public service than a parliamentary one.

      You don’t want power concentration or the billionaires will come for you.

    • CheshireSnake@iusearchlinux.fyi
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      1 year ago

      Or they can decide to shut down the instance. If you have the means to do so, consider donating to your friendly neighborhood host. Hosting an instance isn’t free.

  • stevedidWHAT@lemmy.world
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    1 year ago

    We’re all guests in an apartment building with an open door policy in a village of apartment buildings.

    Help out your building owners with the utility costs if ya can, design some cool apartments for others to experience and visit, but most importantly: take care of your neighbors and commune with each other to grow a stronger community

  • Dazza@lemmy.world
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    1 year ago

    One of my favourite things about early days Reddit was it’s growing community of positivity. There was actual encouragement to be nice to each other and subreddits were built around celebrating stuff.

    Negativity was downvoted into oblivion so you never saw that stuff on the All page and popular pages.

    I’m seeing the same thing with Lemmy right now and hope it continues long into the future. The lack of profiteering should really help with this.

    • *dust.sys@lemmy.world
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      1 year ago

      It’s the kind of thing that’s easy to start and hard to continue. Time will tell, but I hope we can develop the kind of community values here that will grow with scale, rather than shrink

  • magnetosphere@lemmy.world
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    1 year ago

    Mostly what I feel is gratitude. Personally, I don’t have the skills, technical knowledge, or free time required to run even a small instance. I know I’m relying on the generosity of others, which makes me much more tolerant of delays, glitches, etc.

  • quazar@lemmy.world
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    1 year ago

    To quote the first words of the old Dune movie:

    “A beginning is a very delicate time.”

    What we should all take responsibility for is the health and quality of the community. We should be more active citizens, instead of the passive “consumers” we’ve all been corporately groomed to be.

    I think more instances are the answer because this activity can’t be cheap. maybe Lemmy.world splits off into 2 or 4 instances. Lemmy1.world etc

    This dynamic will have to stabilize in costs. I don’t know what that looks like.

    • GingerKun@vlemmy.net
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      1 year ago

      That’s a little reductive… Lemmy Admins are users as well. And any bug reports or feedback you provide is implemented to improve Lemmy, which we all benefit from.

  • zombuey@lemmy.world
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    1 year ago

    so a real question if a one instance decided to setup for advertising and used that money to pay mods would that be acceptable?