And last year they were all saying some variation on “don’t worry, AI is not going to cost anyone their jobs.”
Key take away for anyone is to never trust what an executive is saying. Much like a politician, if their lips are moving they are probably lying.
Oh man, can’t wait for even more services to get extra shitty and customer service to get worse all over the place. It was bad enough with the dumb phone prompts being added all over that increases your time on the phone, when if you could just explain it to a person it’d take a fraction of the time (assuming you don’t just get bounced around to multiple other departments).
Some of the autoststems are dead ends too that hang up on you. When i run into those I’ve started just telling them I have a billing issue or that I need to purchase some additional product from them. The phone system will push you to a person really fast if they believe you’re buying something. Then the sales person can transfer you to the department you want to talk to rather than trying to navigate the maze of dead ends in some systems.
You realize ChatGPT on the phone would decrease the number of those prompts, right? You can just tell it in words what the issue is
And how does it know how to process the request? Someone still needs to program or enable it to do things, otherwise you’d just be talking to a wall. So maybe you end up with less prompts, but the end state is still going to be terrible service.
This is correct.
Source: I do this for a living.