Unstaffed tills were supposed to revolutionise shopping. Now, both retailers and customers are bagging many self-checkout kiosks.

‘It hasn’t delivered’: The spectacular failure of self-checkout technology::Unstaffed tills were supposed to revolutionise shopping. Now, both retailers and customers are bagging many self-checkout kiosks.

  • reddig33@lemmy.worldEnglish
    301·
    10 months ago

    The failure is in over relying on it. It’s designed for convenience to replace express lanes. But when you funnel the entire checkout system to a handful of self serve registers, it doesn’t work.