The survey fatigue is real. Everyone keeps begging for reviews nowadays. Even random things like public parking.
I grow resentment at any business begging for reviews. Hire a consultant and third party to auction your service, I’m not doing it for free anymore. Specially because they don’t even read the comments you write or reply. It’s just nonsense an intern will put into an end of quarter ppt for some average mediocre manager.
Mullvad has written a post about it Here.
FYI
I gotta say, i am really impressed with Mullvad. They’re not just a VPN seller. They write security compromise bulletins regularly and as soon as vulnerabilities show up and they actively lobby at the EU organs for more privacy laws. They really work and live their identity in every way.