ASUS rolled out an update to its firmware (3.0.0.6.102_34791) that now requires users to be over the age of 16 and to send a slew of metrics and data back to ASUS. If you do not agree or do not check the box to verify you are 16y or older, you cannot use the router. At this time, I’m not sure if ASUS has meant to disable the router for anyone under 16 or if it’s a bug.
You can opt out at any time but lose access to a slew of features:
Please note that users are required to agree to share their information before using DDNS, Remote Connection (ASUS Router APP, Lyra APP. AiCloud, AiDisk), AiProtection, Traffic analyzer, Apps analyzer, Adaptive QoS, Game Boost and Web history. At any time, users can search the contents of the terms at this page or stop sharing their information with other parties by choosing Withdraw.
Moreover, ASUS disables automatic firmware updates and worse, all security upgrades unless you opt into the data sharing. Security upgrades perform the following:
Security upgrade incorporates security measures that continuously update its security file and scans to protect against malware, malicious scripts, and emerging threats in order to secure the router and ensure system stability. Some upgrades addressing important security issues or meeting legal/regulatory requirements will still be downloaded and installed automatically, even if “Security Upgrade” is turned off.
Edit: I have personally contacted their CEO’s office, but if others would like to voice their disapproval as well, here is a link: https://www.asus.com/us/support/article/787/
Because nobody has ever lied on one of these lol. Still criminally stupid of ASUS though.
This isn’t pornhub buddy. This is a setting on a purchased product. Also, lying has nothing to do with collecting telemetry or forcing customers into it. You may want to realign your priorities.
They don’t care if you’re under 16. They have to ask if they want to collect and sell your data. This is a big red sign that says “WE’RE WATCHING EVERYTHING THAT GOES THROUGH YOUR NETWORK AND SELLING IT TO WHOEVER WILL PAY US!”
Yeah I don’t get why so many focus on “well, just lie and say you’re under 16.” Literally nothing to do with the state of affairs.
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Because they aren’t legally allowed to spy on minors they add this shit to bypass it?
Precisely
Is the train of thought that if the adult approves they can harvest data from minors regardless? It harvests data from anybody using the internet, not just person handling the settings. It doesn’t seem legal that the data harvest agreement binds all users in a household rather than the one managing the settings?
Is that legal in Europe? is it legal to suddenly semi brick a device if you dont allow them to data harvest? Is it really considered giving consent freely when the device you paid $$ for suddenly no longer does 90% because you disagree with sudden data harvest practices?
I can understand a feature not working because you disagree on sharing something. E.g: can’t tell you which pizza place is near you if you dont share your location.
But this? I hope it’s illegal and they get sued into oblivion for this. This is super invasive.
I think it’s literally just legalize to appease law makers with regards to collecting info from a minor. That’s typically a no-no in NA. If you lie and click the box but you’re 15, that’s on you. There isn’t any legal recourse if someone just lies. I’m totally ok not needing to send anyone “proof” of my age for anything on the net (this, porn, NSFW, etc,).
But that’s the point. You, the 15 year old, never click or see the box. Your data is harvested because somebody somewhere else agreed to it.
It’s like giving any website the right to farm your data because somebody else on the same shared IP clicked accept all.
I’m also totally okay not having to send any identity data over the net. I fully agree there. It’s just their standpoint of “let an admin click it and we can farm everybody’s data behind that device” seems like a very unstable legal standpoint.
Then again. I’m not a lawyer and the law doesn’t work based on how lawful i feel something is or should be.
Is Asus just asking to have a shitload of lawsuits?
It doesn’t seem like they give a shit. This is the company that strong armed NexusGaming with their repairs and have scammed a slew of people thru their warranty system.
If you search for “ASUS repair scam” they have a sorted history of this kind of douchery.
I think the word you’re looking for is “sordid”.
Sometimes I take spellcheck for granite.
It’s a slippery slope.
Wait, that’s not a typo…
Neither are mine. Grammatical mistakes are not typos.
And in return Gamers Nexus is teaching all of their viewers what their consumer rights are, and how to report fraudulent activity to the proper regulatory authorities. This isn’t the first time Gamers Nexus has gotten regulatory agencies involved with computer part manufacturers fucking over customers, and the history of those incidents didn’t go very well for other companies involved.
On the other hand Gamers Nexus has also gone out of their way to point out companies that have done the right thing when issues came up, to make sure those companies are getting kudos for NOT fucking over consumers. Because sadly that’s all we really want.
If the FTC gets enough complaints to warrant the manpower to investigate ASUS warranty fraud, there is no doubt in my mind that they’re gonna be fucked based on what we’ve seen so far.
Watching the GN video was insane because I had that exact same experience with ASUS 10 years ago. Back when they made the Nexus 7. I had to RMA 3 of those dam things and each time I had to go through that song and dance with the RMA forms. I think when the 4th one failed I just gave up, recycled it, and moved on from this company as a whole.
Looks like nothing’s changed, which means this way of treating their customers is endemic at this point. They’re a lost cause.
My experience was similar, but I gave up after my first RMA because I saw everyone else going through the same thing. The N7 started as such a delight and ended up as one of worst product experiences.
That’s brutal that they get away with that crap. I will never buy anything ASUS branded again. They are on my embargo list now, right under Sony, which I haven’t purchased a single thing from them for about 18 years since they screwed me out of repairs on my phone. Only way IMO.
How many 14 year olds can afford a lawyer?
All you need is one lawyer in this case to handle the class action lawsuit that would follow. There is power in numbers.
A class action lawsuit with a related FTC warranty fraud investigation is a pretty tough thing to fight.
No need, they can just lie :)
Yes.
Nasty. Thanks for the heads up.
NP. I was pretty pissed as they haven’t released a new update in almost a year and when they did, this is all that’s been changed.
Good news is moving to WRT Merlin is a piece of cake and even carries over all your original settings. Hopefully they rip out this crap with their own firmware.
I wanted to swap over to Merlin last year but my router isn’t supported. Grrrr!
Same :(
The last thing I want is my router sharing information with other parties.
I worry about that more than I should. But yeah, that is the central hub that everything goes thru. I actually don’t even want it to ping Asus’s update servers because I can’t be sure what kind of data is being sent.
I moved to Merlin firmware and hoping that doesn’t have any telemetry. Unfortunately OpenWRT doesn’t support wifi 6/6E routers and even the rare ones it does support, aren’t really the greatest.
I want the asus hardware, just not their shitty software.
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Yes it’s my fault for needing wifi 6 🤪
But yeah, that is the central hub that everything goes thru
Does vpn help with this?
No.
The list of supported WiFi 6-capable routers has a good number of entries.
I’m not sure if ASUS has meant to disable the router for anyone under 16 or if it’s a bug.
Pretty sure they just expect everyone to click “Agree” regardless of age.
Probably. But still so shady to give the choice when it doesn’t actually work. Feels worse this way TBH.
Okay ASUS is out. Recommendations?
Man, idk. I installed WRT Merlin in hopes this doesn’t make it there. OpenWRT is really hard to get onto routers. Even the ones that support it (which tend to be pretty dated) have a ton of hurdles or restrictions as manufacturers really don’t want to lose the telemetry.
Asus makes great hardware unfortunately. Some of the fastest and most performant routers out there. Moreover, they don’t rely on subscriptions to gate some of the features like pretty much every one else.
I tried TP Link and Netgear (if their “legendary” Nighthawk) and the Asus just blew them away on every level. Especially stability and reliability.
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There’s a few routes (pun intended) you could go.
DIY with opnsense on an old PC will give you the most flexibility and will allow you to build your router to your exact needs.
Ubiquiti is also another choice albeit a contentious one. Their hardware is pretty good which also doesn’t require a recurring charge to use (unfortunately rare when you get into the enterprise grade gear). The software side is where people have such mixed feelings as for consumers and prosumers it’s pretty good but when you start getting into enterprise level configurations you’ll find their software pretty lacking. For example if you need a L3 switch for inter VLAN routing you’ll want to go with a different vendor as ubiquiti’s L3 is practically broken.
You can also get a Celeron-based (for example with a N100) fanless mini-pc meant for use as DIY routers like these and install something like pfSense on it.
Personally my really old router still does what I need so I’m leaving it be, though I’ve replaced my media box and my NAS with a similar device running Lubuntu but can’t really make it also be the router since it only has 1 ethernet port.
And Ubiquiti’s support is non-existent. Don’t get me wrong, I like their hardware, and their software works just fine for my needs, especially at their price point. But if you have issues, you’re searching forums or are SOL.
Ruckus gear is pretty good too, though I don’t have much hands-on experience with it. And it’s expensive. Like really expensive.
I’ve actually never had any problems with their support the two times I had to RMA some dead products but maybe I’ve been lucky.
They’ll RMA just fine, but I was speaking more to software support.
I went with Mikrotik and it’s great, but honestly I cannot endorse them as consumer routers, they are very hard to set up
I love mikrotik especially their switches as they are the only vendor making relatively affordable 100 gigabit gear. I completely agree their software isn’t user friendly which I why I didn’t endorse them. Plus I don’t really have experience with their wireless access points nor have I seen any in the wild.
Something with OpenWRT. Turris Omnia is pretty good.
PC with opnsense.
This is sickening.
People should use alternative routers and software such as OpenWRT, DDWRT, and Gl.iNet routers
Yeah. When I bought my ASUS router I was looking into OpenWRT supported routers but they are really hard to come by (at least in NA) and quite dated. Router manufacturers really don’t want to have their telemetry removed.
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Fantastic. Time to deliver opnsense and/or pfsense to the masses. Or better, recycle a router with openwrt or similar
Top level comment to remind the Open WRT fanboys that this ASUS router uses a Broadcom chipset, which is not supported on OpenWRT. Been seeing it recommended by a lot of replies to comments when it won’t be helpful in this case, since Broadcom chips don’t have open drivers
Yeah I’ve stayed out of those because it’s just felt like a knee jerk without actually even reading anything. “Someone said something critical about a router firmware, quick put OpenWRT on blast!” 😏
However, freshtomato is another router firmware, that isn’t as feature rich or well supported as opwnwrt, but is focused on supporting broadcom chipsets.
https://wiki.freshtomato.org/doku.php/hardware_compatibility
I flashed it to my netgear router with a broadcom chipset, it works wonderfully!
never use stock router firmware
Any other open source alternative you recommend?
openwrt
openwrt or ddwrt
Usually it’s OpenWRT
There is also FreshTomato if your router has Broadcom wifi chipset like mine does.
Broadcom sucks I would avoid it at all costs.
On ASUS routers, the best choices are OpenWRT or Asuswrt-Merlin.
You know, I’d 99% of the time agree with you but has anyone else tried out the little (travel?) routers from GL-iNet?
Their default router interface ain’t half bad at all, and if you do need to use Luci you can simply do that too
I bought a couple of them for a family member and they haven’t poked me once for help with them.
i dont blame you. GL-inet routers have always seemed so cool to me. always wanted to get one.
paired with the blue merle firmware it would be a godlike setup
https://github.com/srlabs/blue-merle
but i think blue merle is not being maintained anymore… is there any other firmware with similar functionality? like imei rotation, mac randomizer, etc? that you know of, even for similar hardware
Fraid not.
I recall worrying about MAC address tracking one time and using Chainfire’s MAC privacy app, but that’s a non factor now since they’re randomised by default on Android on the most recent versions.
If I bought one of their routers and this came up, I would simply be returning it and giving the person at the counter a printout as to why. Sorry, but this router is not “suitable for purpose”. Look up that phrase and “merchantability”.
I would rather not have less options in this world and force companies not to be dicks. I guess to each their own. My router is also 2y old so no returns available.
For the downvoters, in the US:
https://www.findlaw.com/consumer/consumer-transactions/what-is-the-warranty-of-merchantability.html
The implied warranty of merchantability guarantees that a product sold to you will work for its intended purposes. In other words, it means you can expect a toaster to toast your bread. If it doesn’t, you have legal protection against losing money on a product that doesn’t work.
If you bought the router expecting it to work as advertised, you may make a claim if it doesn’t. They would have to spell out ahead of time what the limitations and requirements are in order to avoid trouble.
You have no claim. The update does not disable the router and even if you opt out, the router itself still functions, except with a few additional features missing. Telemetry and data collection does not void a warranty. There is no claim here.
Protecting your network from internet-bound threats is one of the most important jobs of a router, and that involves receiving security updates. Once your router no longer receives security updates, you should stop using it.
That would be for the legal system to decide. If you purchased it for a specific advertised feature, and that feature was disabled unless unspoken terms were agreed to, you would have a case.
Agree. Straight back for refund. In Australia we can legally choose the manufacturer, or the retailer. I’d go straight to Asus, to give them the message directly.
Trying to refund through Asus will result in them dragging their feet, being as unhelpful as possible, or claiming you damaged the product.
I’ve been down that road with Samsung. One mention of our consumer laws, with a link to the contact form where I can report them, and refund issued immediately. Australia has good laws. People just need to flex em.
Which will result in federal agencies going straight up their arse.
Many countries outside the US have actual consumer protections
I would hope so, but Asus has been doing things like this for at least 10+ years which makes me doubtful that anything will change soon.
I guess I’m not updating my routers anymore then. Sucks though. It seemed to be the only Asus product that wasn’t garbage.
That sucks too because you miss out security fixes. I would rather run a secure and up to date firmware that leaks data to ASUS than one with known security exploits. If those were my only options.
I’d rather update it as well. But the routers are behind my ISP router and aren’t externally accessible. The attack surface is smaller in that regard. I’m not happy with the thought of an unpatched router. Maybe I can hold out long enough for merlin to support my routers.
I dont think the latest few updates I did mentioned any security updates. Only bugfixes.
I’ll tackle the problem when it presents itself I guess.
Look into OpenWRT. It is more complex to setup but it is a Swiss army knife.
I’m sure asuswrt-merlin won’t have this nonsense.
Routers aren’t supported by merlin unfortunately :(
Do you mean modems?
