• BCsven@lemmy.ca
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        11 days ago

        I know people hate hearing that line, but when I have done technical support it is highly useful to know if it works properly on other machines.

        Preferably identical hardware is a good starting point, but if a solution is working fine on one machine but not another it can steer you toward other client issues.

        Some user complaints of " it doesnt work on my machine" have been resolved to:

        • user modified, or didn’t input, the correct environment variable.
        • user is running a version of app not certified for that hardware config.
        • user actually has no clue how computers work and didn’t realize the app looking for shared network locations only works if you are on the network. Or app needing a license server can’t work if it can’t find the server
        • user isn’t understanding the requirements for the app output, so not providing the necessary input can’t achieve proper output results.
          • captcha_incorrect@lemmy.world
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            11 days ago

            Debian is great, I love it. But the ease of which I can repair my system when I break it is the main reason to stay. I made an error in my hardware config and I just had to use the previous generation to get back to a working state. After that, I could take my time to fix the issue without the server being down.

            This whole everything is in config files is also very appealing, even though there is a lot to learn to get to the same level of knowledge (https://nix.dev/ helps there).

        • TwilightKiddy@programming.dev
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          11 days ago

          The party trick of NixOS is declaring your whole system in a huge config file. If you want someone to get the same system, you just throw your config at them and it works*.

        • cannedtuna@lemmy.worldOP
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          12 days ago

          The ethos of NixOS is if a program runs on one computer using Nix it will run on any computer running Nix.