When I picked up my steam deck the other day after having played it the night before the screen turned on, but none of the controller buttons, or touchpads would perform any actions. The touch scren, volume, and power buttons were fine.

I was able to use the touch screen to get to the controller section of settings and noted there was no controller detected. I compared this with another steam deck in the house which showed a neptune controller connected.

I contacted Valve support and they said my unit was out of warranty and that I could send it in for $185 or attempt a repair myself. I’m happy to perform the repair myself, but I havent got a clue what part may be bad. Valve support has not been very helpful on this, so I thought I would see if anyone here had any ideas.

Troubleshooting already done:

  • Applied all updates
  • Drained battery in entirety
  • Battery storage mode from bios
  • Factory reset

Edit: My assumption is that the built in controller connects through USB and that somehow whatever controller that uses is toast. I’ve been able to plug in other devices USB and those work though so who knows. In any event I’m going to pursue a replacement through the extended warranty benefit of my credit card. Thanks for all th suggestions.

  • hydroptic@sopuli.xyz
    11·
    9 months ago

    Hey @lounges@lemmy.world (do pings even work on Lemmy?), do your buttons not work both in game mode and desktop mode?

    But yeah, the problem having survived a factory reset makes this feel more like a hardware issue, but it doesn’t hurt to check if the problem persists on “both sides” of the OS.