You have to try resolve the issue with the store before issuing a chargeback.
Also note that chargebacks cost the company ~$20-50 each, even if the chargeback is ruled in their favour. This means that just threatening that you’ll chargeback is usually successful - they don’t want to deal with the cost and paperwork associated with it. If you do chargeback, the store will likely block your credit card from being used there in the future.
You have to try resolve the issue with the store before issuing a chargeback.
Also note that chargebacks cost the company ~$20-50 each, even if the chargeback is ruled in their favour. This means that just threatening that you’ll chargeback is usually successful - they don’t want to deal with the cost and paperwork associated with it. If you do chargeback, the store will likely block your credit card from being used there in the future.