Air Canada must honor refund policy invented by airline’s chatbot
arstechnica.com
Air Canada appears to have quietly killed its costly chatbot support.
    • 520@kbin.social
      3·
      9 months ago

      Not only that, they set a precedent that will hugely discourage the use of LLM chatbots too. Great for us humans though

    • BearOfaTime@lemm.eeEnglish
      11·
      9 months ago

      Right?

      And the customer service benefit they would’ve gotten from just eating a few hundred dollars.

      But they were being extra greedy, and thinking they could establish precedent… Well they did, just not how they wanted.

    • RedFox@infosec.pubEnglish
      01·
      9 months ago

      I bet they make so much money too…

      Overpaid lawyer 1: Fight this or settle?

      Overpaid lawyer 2: Let’s fight this, I have a good feeling about it…

      Overpaid lawyer 1: This won’t set a precedent or anything right…right…

  • RedFox@infosec.pubEnglish
    2·
    9 months ago

    Sorr, but I love the double sided hypocrisy here.

    Here’s a chatbot instead of a person, listen to it since we won’t take your calls. But, we don’t honor what is says!

    Thanks Canadian court for giving us a rare middle finger to the business.

  • jballs@sh.itjust.worksEnglish
    2·
    9 months ago

    Good on the guy for taking screenshots. I’m sure if he hadn’t and claimed the AI Chatbot told him something, the company would have mysteriously lost the logs.