N,o, it is economics and at some point over the last decade or so companies decided that the customer should be subjected to a constant shift of quality until it arrives at a level where it is the worst they are possibly willing to accept. Quality down profits up. Welcome to our new world.
This is the new “the customer is always right” attitude.
The concept of “firing your customers” even became part of marketing strategy in the last decade. Amazing what kind of nonsense bubbles up out of the muck when markets see less competition.
I feel like this is not rocket science here, this is like business 101.
Make the customer happy
Enjoy increased sales and revenue
N,o, it is economics and at some point over the last decade or so companies decided that the customer should be subjected to a constant shift of quality until it arrives at a level where it is the worst they are possibly willing to accept. Quality down profits up. Welcome to our new world.
This is the new “the customer is always right” attitude.
The concept of “firing your customers” even became part of marketing strategy in the last decade. Amazing what kind of nonsense bubbles up out of the muck when markets see less competition.
profits down but stocks rise with increased investment.