Not only does the credit bureau max out their password length, you have a small list of available non-alphanumeric characters you can use, and no spaces. Also you cannot used a plused email address, and it had an issue with my self hosted email alias, forcing me to use my gmail address.

Both Experian and transunion had no password length limitations, nor did they require my username be my email address.

Update: I have been unable to log into my account for the last 3 days now. Every time I try I get a page saying to call customer service. After a total of 2 hours on hold I finally found the issue, you cannot connect to Equifax using a VPN. In addition there is no option for 2FA (not even email or sms) and they will hang up on you if you push the issue of their security being lax. Their reasoning for lax security and no vpn usage is “well all of our other customers are okay with this”.

  • krolden@lemmy.ml
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    3 months ago

    Super long passwords aren’t going to do you any good when their database is compromised and sold to anyone with a few bucks.

    Its not like some one is gonna be brute forcing your account password, it would lock your account after like ten tries.

    • Hirom@beehaw.org
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      3 months ago

      Quite the contrary.

      Password hashing is standard nowadays.

      When a database is compromised, brute forcing hashes is necessary to recover passwords, and the short ones are the first ones to be recovered.

      • krolden@lemmy.ml
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        3 months ago

        So what? They’ll get your single use randomly generated password months/years/decades after you’ve already changed it?

        • The Doctor@beehaw.org
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          3 months ago

          Which begs the question, how often do people really change their passwords unless they’re forced to? This feels like the sort of thing that somebody should have studied.

          • krolden@lemmy.ml
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            3 months ago

            If its not been pwned then why bother? As long as you’re using a password generator and only using per a service passwords plus MFA youll be fine

  • StorageAware@lemmings.world
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    2 months ago

    I always get a chuckle when financial institutions have requirements like these, or lack 2FA. My Lemmy account has more security at this point.

  • TheReturnOfPEB@reddthat.com
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    2 months ago

    short passwords because they are trying to save bandwidth for their next time their entire database structure is downloaded

    • azalty@jlai.lu
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      2 months ago

      They’re supposed to be hashed so that shouldn’t matter

      Unless that’s the joke or something

  • Dizzy Devil Ducky@lemm.ee
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    2 months ago

    The 20 character length limit is so annoying because I once had 2 distinct passwords (not in use anymore) that were both coincidentally 21 characters long. Character limiting me by a single character at the end of those old passwords was annoying because I usually ended up, for some services I needed, having to change up and use a completely new password. Back when I was a lot worse about reusing passwords than now.

  • chiliedogg@lemmy.world
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    3 months ago

    I swear password restrictions are getting to the point where there’s eventually going to only be one usable password.

    • filcuk@lemmy.zip
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      3 months ago

      Yeah, it’s counterproductive to lay out a bunch of restrictions. Let people make a long-ass password that’s a memorable phrase - it’s safer anyway.

      Although I don’t know how anyone makes it without a password manager at this point.

      • sylver_dragon@lemmy.world
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        2 months ago

        I don’t know how anyone makes it without a password manager at this point.

        Password reuse. Password reuse everywhere.

          • nocturne@sopuli.xyzOP
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            2 months ago

            When I have to sign up for something on my phone I will use my pre Bitwarden default password. Then once I have a sec to sit down iPad or laptop I will change it to something more secure.

            I am currently fighting with my wife and children to start using a password manager.

  • shortwavesurfer@lemmy.zip
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    3 months ago

    Financial institution security is quite frankly a freaking joke. My bank only has the options for 11 character passwords at maximum. It’s like oh come on that is way too easy these days

    • bassomitron@lemmy.world
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      3 months ago

      Honestly, that’s a sign to me that your bank doesn’t take cybersecurity seriously and would possibly consider switching. Mine has amazing security as well as fraud detection. Sometimes it’ll even send me a text to verify a purchase if their software thinks it’s weird I got across town too quickly, though that’s pretty rare so it isn’t overly aggressive/inconvenient.

      • PlexSheep@infosec.pub
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        3 months ago

        In Germany at least, I hear that banks have weird law requirements for these weird security things, like photoTAN.

        I’d be much happier if they’d just let me do my usual setup with password, totp and my hardware token.

        • Trainguyrom@reddthat.com
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          2 months ago

          In the US the FDIC sets security requirements for banks and audits annually, and they keeps raising requirements every year or so. At this point its just easier for a bank to invest in following current best practices and keep updating to the current best practices than to keep chasing every new finding on the FDIC audits each year

          Source: I worked in IT at a bank for a while

    • cm0002@lemmy.world
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      3 months ago

      Oh but wait! That non-customizable account number user ID that you have to wait for in the mail is definitely top notch security!

  • Max Günther@lemmy.today
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    3 months ago

    At least they show you their requirements. Usually I use passwords with up to 150 characters (including special ones). Getting a vague response like “Password is invalid” is so annoying. I then have to remove special characters and reduce the length step by step until it is accepted by the website. (But 20 characters is way too short, resulting in these hilarious other requirements. You just want to create an account, without having to do a PhD in creating passwords first.)

    • kureta@lemmy.ml
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      3 months ago

      There shouldn’t be an arbitrary limit on the length of a password but how is 20 characters “way too short”? It’s more than 10^36 combinations.

      • dubyakay@lemmy.ca
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        2 months ago

        It doesn’t even matter. Because the limit implies that they don’t hash and salt their passwords.

        Plus they had a breach already in 2017.

    • chiliedogg@lemmy.world
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      3 months ago

      Twitch is bad about this. It’s not a fucking ballistic missile installation - just tell me what you want.

    • ShepherdPie@midwest.social
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      3 months ago

      Banks aren’t much better. Up until just a couple years ago, the Treasury Direct website (to buy bonds/etc from the US Treasury) forced you to use a god damned on-screen keyboard to input your password and the passwords were not case sensitive. I’m pretty sure it also only read the first X number of characters of your input because I recall that people tried typing extra characters after their passwords and it would still accept it as valid, though I could be conflating this with some other archaic site.

      • nocturne@sopuli.xyzOP
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        3 months ago

        You are unable to paste your password into the “confirm password” field. I thought I was going to have to type it in, but Bitwarden’s autofill worked.

        • ShepherdPie@midwest.social
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          3 months ago

          The first part I’m sure about because I had to create a bookmark of a line of javascript that would bypass the on-screen keyboard and allow you to autofill the password. It was sometime in the last 3 or 4 years that they finally joined the 1990s and updated it

    • nocturne@sopuli.xyzOP
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      3 months ago

      I tried to log in to see if I could activate 2FA and it says I have to call customer service to log in now.

      • ShepherdPie@midwest.social
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        3 months ago

        Don’t worry this is easily solved by sending a fax of your drivers license Mo-Fr between the hours of 8:05am and 8:09am

  • ℍ𝕂-𝟞𝟝@sopuli.xyz
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    3 months ago

    Imagine having to contract with a company in order for them not to fuck your life up with your own data. This is ridiculous.