• warm@kbin.earth
    link
    fedilink
    arrow-up
    3
    ·
    6 hours ago

    Huh? Every trial I have had, it’s been like two button presses to cancel.

  • Mandy@sh.itjust.works
    link
    fedilink
    English
    arrow-up
    8
    arrow-down
    1
    ·
    10 hours ago

    Idk where they live but pressing cancel can’t be that difficult surely.
    Unless they changed that.

  • paraphrand@lemmy.world
    link
    fedilink
    English
    arrow-up
    2
    arrow-down
    1
    ·
    edit-2
    7 hours ago

    For as far reaching the negatives are for Apple’s policies on in app purchases, this is one spot where they are advantageous.

    It’s easy to cancel Nitro if you use in app purchases on iOS/iPadOS.

  • Creat@discuss.tchncs.de
    link
    fedilink
    English
    arrow-up
    163
    arrow-down
    1
    ·
    12 hours ago

    This is only a problem if you subscribe to nitro in the first place. Rookie mistake!

    • iAmTheTot@sh.itjust.works
      link
      fedilink
      English
      arrow-up
      54
      arrow-down
      9
      ·
      12 hours ago

      I enjoy the higher streaming quality and server boosts. Discord makes it very easy for my ttrpg groups to gather weekly not to mention the many other communities it facilitates. It’s even partly responsible for me and my partner having a successful long distance relationship. The service is worth paying for, imho.

      • Codilingus@sh.itjust.works
        link
        fedilink
        English
        arrow-up
        31
        arrow-down
        1
        ·
        edit-2
        10 hours ago

        You can fake a Nitro subscription for free higher quality streaming. Look up Vendord, it hardens Discord for better security, adds themes, and plugins. One such plugin is fake Nitro.

        Edit: Vencord. Got autocorrected.

        Also adding I have only used fake Nitro for streaming quality. So I have no idea if it works for emojis or whatever other Nitro perks there are.

        • MangoPenguin@lemmy.blahaj.zone
          link
          fedilink
          English
          arrow-up
          13
          ·
          10 hours ago

          The downside is it’s against their ToS, and you could have your account banned or similar if they do decide to take action.

        • WindyRebel@lemmy.world
          link
          fedilink
          English
          arrow-up
          9
          ·
          edit-2
          7 hours ago

          Vendord

          Just wanted to correct that is Vencord, with a C. I couldn’t find it the other way and when I added “discord” as an additional parameter I noticed the spelling was off.

        • iAmTheTot@sh.itjust.works
          link
          fedilink
          English
          arrow-up
          6
          arrow-down
          4
          ·
          11 hours ago

          I literally ended my comment with saying the service was worth the price, and you pitch a way to pirate it to me. Wild.

          • Codilingus@sh.itjust.works
            link
            fedilink
            English
            arrow-up
            8
            arrow-down
            1
            ·
            10 hours ago

            Hah, I just like spreading the good word of piracy. Especially Discord since their app is a piece of shit.

          • Green Wizard@lemmy.ml
            link
            fedilink
            English
            arrow-up
            12
            ·
            10 hours ago

            Well, this “pirate” option also fixed issues that plagued the Linux desktop client for years. Discord only got screen share working about a month ago, that feature has been around since 2017 (I think). Meanwhile the “pirate” option had fixed that (even on wayland) while people were waiting for the basic features to function.

            • iAmTheTot@sh.itjust.works
              link
              fedilink
              English
              arrow-up
              2
              arrow-down
              1
              ·
              4 hours ago

              To be clear, a pirated copy of something may well be improved over the original but that doesn’t make it not a pirated copy, so you can lose the quotes. It sounds like Discord is not in a good place on Linux and I’m sure I’d agree it’s not worth the cost of the sub if I were on Linux.

              • Pika@sh.itjust.works
                link
                fedilink
                English
                arrow-up
                2
                ·
                9 hours ago

                No, that’s what was fixed a month ago. It does still have its bugs though, I found that if the audio doesn’t show I have to close the app and reopen it before it will work, but that happened from time to time with the workarounds as well so I’m thinking maybe it’s just an issue on the Linux side

            • Codilingus@sh.itjust.works
              link
              fedilink
              English
              arrow-up
              4
              ·
              10 hours ago

              Yep, people have had to use alternative Discord clients on Linux for quite some time.

              For anyone curious: Vesktop, ripcord, webcord, and armcord are the ones I tried at some point.

        • vithigar@lemmy.ca
          link
          fedilink
          English
          arrow-up
          32
          ·
          12 hours ago

          Wait, so for this to work access to the Nitro features it enables must be managed client-side and the client is fully trusted with no validation? That seems… unwise on the part of Discord.

          • Snot Flickerman@lemmy.blahaj.zone
            link
            fedilink
            English
            arrow-up
            36
            arrow-down
            1
            ·
            edit-2
            11 hours ago

            That seems… unwise on the part of Discord.

            New here? The company and people behind Discord suck shit and like all tech startups things like security are an afterthought for years on end.

            Adblockers had existed for 15 years or more by the time YouTube finally started cracking down on them. I think it would probably take similarly as long before enough people were actually exploiting that loophole before Discord did anything about it.

          • taaz@biglemmowski.win
            link
            fedilink
            English
            arrow-up
            18
            ·
            edit-2
            8 hours ago

            No, the commenter ommited a lot of information, it’s not full Nitro, it’s just the features that can be enabled/worked around client-side, see my comment under the parent one.

          • Codilingus@sh.itjust.works
            link
            fedilink
            English
            arrow-up
            5
            ·
            11 hours ago

            I don’t fully understand how Discord works, but apparently certain Nitro perks are just client side toggles. I only use it for streaming 1080@60fps, so I’m not sure about things like emojis, and after that I don’t even know what other Nitro perks exist.

      • taaz@biglemmowski.win
        link
        fedilink
        English
        arrow-up
        16
        ·
        edit-2
        8 hours ago

        To clarify about the fake nitro plugin of Vencord/Vesktop:

        It’s not Nitro, it just enables some features you get with nitro, mainly better streaming quality and being able to “send” emojis from any server (this is all it does, cant use any emoji reacts nor send bigger files or server boost).

        Also

        About the emojis, the custom/other server emojis are sent as image links which discord will render but it is not a native discord emoji and will format differently when used inline.
        It also does nothing for custom emoji reacts.

        About streaming, Discord uses webrtc, that usually means P2P streaming which in turn means that the streaming client can send whatever they want (as long as the receiving clients understand it) and discord servers can’t say no. It’s not server authoritative communication, discord without nitro just hides the UI options, vencord gives them back.

      • warm@kbin.earth
        link
        fedilink
        arrow-up
        1
        ·
        6 hours ago

        The only reason I would pay is for the higher quality streaming, but I think the price is too steep for that, if they had a cheaper plan with just the streaming perk, then I would really consider subscribing.

        • krashmo@lemmy.world
          link
          fedilink
          English
          arrow-up
          6
          ·
          8 hours ago

          If a server gets enough boosts they can add largely useless extra stuff like more custom stickers and emojis. There’s a few legit benefits like higher quality audio / video and being able to create a custom server invite link but it’s mostly fluff.

  • john89@lemmy.ca
    link
    fedilink
    English
    arrow-up
    113
    arrow-down
    2
    ·
    11 hours ago

    Good! Holy fucking shit is insane at the amount of predatory crap in software these days!

    It’s literally become a fucking science on how to manipulate people by wearing them the fuck down with pop-ups, sign-ups, notifications, and “related” content. Anything besides giving the user the opportunity to do what they fucking want to do in the first place.

    Honestly, Lemmy is a breath of fresh air. It’s also insane how straightforward and easy it is to use, especially considering the reputation the fediverse has for being “complicated.”

    • numanair@lemmy.ml
      link
      fedilink
      English
      arrow-up
      7
      ·
      4 hours ago

      Open source software seems to be the only way to be free of dark patterns. Why use products that are actively against you?

    • albert180@discuss.tchncs.de
      link
      fedilink
      English
      arrow-up
      1
      ·
      2 hours ago

      The Reputation comes from people who have never tried it and are looking for an excuse why they don’t use it.

      It’s Not more complicated than E-Mail

      • gaael@lemmy.world
        link
        fedilink
        English
        arrow-up
        17
        arrow-down
        1
        ·
        8 hours ago

        In Europe, we have debit cards and some banks allow you to create them on the go. I’ve stopped bothering canceling stuff, I just create a new card for each recurrent payment and I cancel it when I don’t want to use the service any longer.

        • IncogCyberspaceUser@lemmy.world
          link
          fedilink
          English
          arrow-up
          6
          ·
          5 hours ago

          What Service do you use? I’d like to do the same, because it’s not always clear by the charge on my statement who I’m paying. I would imaging having named CCs, like email aliases, would help me keep an eye on things.

          • gaael@lemmy.world
            link
            fedilink
            English
            arrow-up
            6
            ·
            4 hours ago

            I use the Revolut free tier. And I only wire on my revolut account the amounts I want to be paying (my usual bank has free instant wire tranfers) so I don’t have any bad surprise.
            They also offer single-use/disposable virtual cards, which I’ve used on websites that I didn’t trust fully (Steam keys grey market), these are automatically cancelled after one use.

            I don’t want to sound like I’m advertising this brand though: they’ve been a pain during the registration process (I’ve had to take selfies and videos of myself), they seem to be a shitty employer and to have bad customer support service, see the wikipedia page for more details.

        • yeehaw@lemmy.ca
          link
          fedilink
          English
          arrow-up
          21
          arrow-down
          2
          ·
          9 hours ago

          That sounds fun and convenient to manage for the average person…

          /s

          • explodicle@sh.itjust.works
            link
            fedilink
            English
            arrow-up
            1
            arrow-down
            3
            ·
            9 hours ago

            “Having to use this app or website is too hard. It would be more fun and convenient to jump through whatever hoops the gym decides.”

            • KairuByte@lemmy.dbzer0.com
              link
              fedilink
              English
              arrow-up
              2
              ·
              4 hours ago

              App or website? They’re talking about rolling their own code to interface with the public API of whatever service is being talked about. That’s a boatload of effort to fix something that shouldn’t be a problem to begin with.

              • explodicle@sh.itjust.works
                link
                fedilink
                English
                arrow-up
                1
                ·
                3 hours ago

                I mentioned rolling my own code because we weren’t yet discussing the average user. Iff the time has come to make it easy for the average user, then I’d want to create an app or website instead.

                • KairuByte@lemmy.dbzer0.com
                  link
                  fedilink
                  English
                  arrow-up
                  1
                  ·
                  15 minutes ago

                  Which would in turn require revenue for hosting and development. Meaning either ads, or monthly payments.

                  I’d rather not pay you for a service which shouldn’t need to exist. And it could be done away with by requiring an easy “cancel subscription” button which requires no hoops to go through.

          • glitchdx@lemmy.world
            link
            fedilink
            English
            arrow-up
            13
            arrow-down
            2
            ·
            9 hours ago

            our fanatical obsession with convenience (and corporations exploiting that) is what created this mess.

            Autopay is so expected now that many subscriptions simply don’t offer options to pay per month.

          • daniskarma@lemmy.dbzer0.com
            link
            fedilink
            English
            arrow-up
            6
            ·
            9 hours ago

            It should be as implement any “recurrent payment” as a banking procedure. Viewable in their apps or in the office. And being able to just cancel them at any time with your bank.

  • katy ✨@lemmy.blahaj.zone
    link
    fedilink
    English
    arrow-up
    32
    ·
    8 hours ago

    how is it too difficult to cancel? you literally just go to manage subscription and click cancel and it ends at the end of the current term…

  • Blisterexe@lemmy.zip
    link
    fedilink
    English
    arrow-up
    30
    arrow-down
    2
    ·
    13 hours ago

    i got a trial then cancelled it once, sure, subscribing was easier than unsubscribing but it wasnt nearly as bas as a ton of other companies, namely amazon.

  • Nyxicas@kbin.melroy.org
    link
    fedilink
    arrow-up
    67
    arrow-down
    43
    ·
    13 hours ago

    It wasn’t that hard to cancel. People are just dumb.

    Now if you want a pain in the ass subscription to get rid of, I’ll say Amazon that requires you 4 - 5 clicks to get rid of it as they’re pleading with you to stay.

    • Pika@sh.itjust.works
      link
      fedilink
      English
      arrow-up
      5
      ·
      edit-2
      9 hours ago

      Yeah but the thing is California law makes it pretty simple. It must be around as easy to cancel as it is to subscribe

      If you’re able to subscribe to Nitro by clicking a button in your hot bar you must be able to cancel Nitro via a similar method. It’s one of the main reasons that Sirius XM allows canceling via a button if you have your residence set as California

      With Discord Nitro they have pop-ups everywhere advertising you to try to get you to subscribe and all it takes is clicking the pop up and then hitting subscribe (if you already have a payment method saved), if you’re looking to unsubscribe you have to going to your settings find your Discord Nitro subscription hit the cancel button find the cancel button on there please don’t go button find the cancel button on the discount page that they give you to try to convince you not to go and then confirm it with an are you sure (unless they removed that one). It’s not a very streamlined process

    • 9point6@lemmy.world
      link
      fedilink
      English
      arrow-up
      149
      arrow-down
      1
      ·
      13 hours ago

      It wasn’t that hard to cancel. People are just dumb

      If a subscription is harder to cancel than it is to sign up, that’s anti-consumer. It’s not really anything to do with anyone’s intelligence.

    • Greg Clarke@lemmy.ca
      link
      fedilink
      English
      arrow-up
      10
      ·
      12 hours ago

      Yes, Amazon is the worst! My echo dot asked me if I wanted to sign up for Amazon music, I said no, the echo dot misheard me and signed me up. Then I had to spend 10 minutes navigating the stupid Amazon website to cancel, making sure I click the correct greyed out button otherwise I’d have to start the process over again. Super anti-consumer behavior but what else would you expect from Amazon.

      • This is fine🔥🐶☕🔥@lemmy.world
        link
        fedilink
        English
        arrow-up
        9
        ·
        11 hours ago

        My echo dot asked me if I wanted to sign up for Amazon music, I said no, the echo dot misheard me and signed me up.

        People in 1960s would’ve deemed this sentence as deranged lol. You’re talking to a machine and it misheard you and took your money? Are you pulling my leg?

      • Bezier@suppo.fi
        link
        fedilink
        English
        arrow-up
        3
        ·
        10 hours ago

        The thing will just ask you and start taking your money if it thinks you said yes? I see so many ways this can go wrong, but then again, maybe that’s is what amazon wants.

    • Nightweb@lemm.ee
      link
      fedilink
      English
      arrow-up
      3
      ·
      13 hours ago

      You want one that’s a pain to cancel have a look at nowTV as well, sign up for one package, checkbox at bottom that’s hard to spot (and refuse)under the big “Exclusive offer” they throw in another package, double monthly then after that they’ll add in a free gift of 4K, then charge you after first month. All of which need to be cancelled separately, and also they make it almost impossible to delete your payment info.

  • padge@lemmy.zip
    link
    fedilink
    English
    arrow-up
    20
    ·
    5 hours ago

    I know apps don’t like having subscriptions through Apple/Google where they take 15-30%, but it does make it easier to cancel sometimes

    • IMALlama@lemmy.world
      link
      fedilink
      English
      arrow-up
      5
      ·
      1 hour ago

      It also makes it easy to find all your subscriptions in one place. When every provider tries to get you to subscribe, hunting them all down becomes a pain.

  • leanleft@lemmy.ml
    link
    fedilink
    English
    arrow-up
    18
    ·
    8 hours ago

    offtopic but related: android privacy settings are scattered across many hidden menus.

      • Kairos@lemmy.today
        link
        fedilink
        English
        arrow-up
        1
        ·
        2 hours ago

        Eh. There’s parts of that in Android. The real culprit is that they do not fund the AOSP project enough. It’s just incompetence and stupidity combined with an inability to change that.

  • gamermanh@lemmy.dbzer0.com
    link
    fedilink
    English
    arrow-up
    18
    arrow-down
    1
    ·
    12 hours ago

    Maybe it’s because I live in California and we have rules about this shit to a degree but I remember it being as simple as logging in and saying “end this shit bitch”

    If that changed/isn’t the case elsewhere then yeah fuck em burn it

    • alphabethunter@lemmy.world
      link
      fedilink
      English
      arrow-up
      9
      ·
      10 hours ago

      I cancelled mine last month, it was literally a couple of clicks. I got some ads about “all the things I would be losing” for some time after and that was it.

    • Wade@lemmy.world
      link
      fedilink
      English
      arrow-up
      9
      ·
      11 hours ago

      This lawsuit is specifically about them breaking California law, so it still isn’t simple enough I suppose

    • kobra@lemm.ee
      link
      fedilink
      English
      arrow-up
      1
      ·
      11 hours ago

      I had the same experience with my first trial last month.

  • Blackmist@feddit.uk
    link
    fedilink
    English
    arrow-up
    15
    ·
    2 hours ago

    I cancelled my Amazon Prime trial the other day, and in order to dissuade me the site switched to French…

    Maybe just a bug (I tried again and it was in English) but the hoops sites make you jump through to cancel a subscription is ridiculous. Constantly asking you if you’re sure, offering discounts, swapping the position and colour of the buttons… The Humble Choice one is particularly bad, and the final screen tells you you’re cancelled and the prominent button signs you right the fuck back up again.

    If you can sign up in one click, you should be able to cancel in one click.

    You should be able to cancel ALL of this shit from your credit card provider/bank apps. One click, gone, bye-bye.

  • MHLoppy@fedia.io
    link
    fedilink
    arrow-up
    10
    ·
    5 hours ago

    The process described and shown by the screenshots does seem a bit much for a cancellation. Suing feels disproportionate when I first hear it, but are there many other recourses to force it to become more user friendly?

    • dan@upvote.au
      link
      fedilink
      English
      arrow-up
      10
      ·
      edit-2
      4 hours ago

      Based on what I’m reading in the post (since I don’t use Discord), it’s still obstructing the cancelation flow and making the user go through more steps, which is illegal in California.