Ticketek ‘glitch’ appears to re-sell fan’s $659 ticket for Taylor Swift concert — “They said, ‘someone else has it, we don’t know who, we can’t check or track who has your ticket’”::A Taylor Swift fan believed her VIP ticket was ‘stolen’ from her account by Ticketek after an apparent system ‘glitch’.
This is one of the most perfect examples of a bank charge back situation I have ever seen.
No need, click bait headline.
“[They said] ‘someone else has it, we don’t know who, we can’t check or track who has your ticket’,” the 21-year-old said. “All they could do was issue me a refund, I have essentially had my ticket stolen from me.”
After failing to get the situation sorted and her ticket reinstated by Ticketek’s customer service, Rebecca went online to try to get answers on Sunday. This is about when the company was finally able to ensure she still had a ticket, despite apparently being told otherwise. “We have now reached out to Rebecca to confirm,” the spokesperson said.
In a statement to Yahoo on Monday, Ticketek said the situation had been rectified and other customers needn’t worry about any such glitches in their online marketplace.
You get your money back, sure, but the company has also profited off the theft of the ticket, so I think a reasonable jury/judge would find you’re owed some money for that profit and maybe some more so they think twice about doing it again. You’d probably be able to take them to small claims court and get an easy settlement for the equivalent of upgraded seats on the secondary market.
Also, if they had booked flights, hotels, and made other commitments to travel to the concert that money might not be easy to get back.
You would think right? But look at airlines, they can overbook a flight, and tough luck. Rental car places can say they don’t have the car you reserved… the law is not there to protect you, it is there to protect business.
$659? Is it a week long concert with hotel and food included?
Limited view tickets were $1500 a piece when TS came to Levi stadium. Bonkers
You can get a week long hotel stay and food included for $659?
That’s not so unreasonable. An extended stay hotel near me is $539/week, and that was just the first result. That leaves $120 for food, or $17/day. While it won’t be living the high life, it can be done.
Depends where, obviously.
Well, if they paid me this money I’d be willing to tolerate the concert.
But how could anyone justify spending this amount on one f*king concert (of Taylor Swift on top of it) is beyond me.
Just a guess, but I bet what they do is post the same tickets for different prices and then give it to the highest price that sells, and “oops our bad, there was some kind of a glitch” + refund to all the lower price ones.
Then they can guarantee the lower but still profitable sale while still having a chance at the ridiculous price for someone who really really wants it and is willing to pay a crazy amount.
I bought tickets like 4 months in advance for an event. Like a week before the event, I get an email that they don’t have my seats, and offered tickets a section over. I was actually relieved because prices had dropped, so I just said no thanks, I’ll take a refund, and bought better, cheaper seats.
Ticket prices are obscene and I hope Swift isn’t gouging her fans. The last concert I went to pre pandemic, cost me $70 a piece, now those same tickets are easily triple that price. Who can afford this anymore?
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I doubt it’s her. I mean, it could be. But more likely it’s going to TM rather than her.
Doubtful. TicketMaster is there to take the bad PR but was designed to get as many fees and funnel part of those fees to the artist. Yes TM has deals with Live Nation that basically force big artists to use them because they have the big stadiums, but Taylor Swift is a massive artist she has tons of lawyers and can negotiate fees.
As much as I love Taylor Swift, I have no doubt that she is massively benefiting from the high ticket prices.
True
I went to go see Pantera and Lamb of God on Saturday and all of the 4 sites I checked had at least a $30 fee per ticket, with zero explanation of what that fee was for. The tickets were priced from $60 on up and then once you select a ticket they slap on the $30 fee! Parking was also $45, and beer was $20.
I just had a ticketmaster subsidiary charge me taxes on two tickets in a state where we have zero sales tax.
I saw Megadeth front row for like $30 in the early 2000s 😭 their goodbye tour was like $400 a seat
They’re not cheap if you get them first hand but they’re not insane considering who we’re talking about. Bands like The Eagles, Rolling Stones,etc were commanding $150+ tickets two decades ago. But good luck getting a non-resale ticket, between bots and the companies themselves buying the tickets solely to mark up for resale it’s nearly impossible to get a ticket at face value.
Man, I remember paying $30 in the late 90s for a front row seat at a Megadeth concert in a smaller venue. Ozzy Osbourne and Rob zombie with slipknot cost me like $40
I remember seeing nosebleed Metallica seats for like $200. Instead got a VIP festival weekend ticket for $200 with Metallica doing 2 shows that covid cancelled! 🤣
lol I did some volunteer work on a festival once and carried their stuff.
How do you define gouging? Last I checked, even with these high ticket prices, most of her shows are sold out. How does that differ from basic supply and demand?
Interesting we use Taylor swift as a discussion point on supply/demand for first year economics.
Effectively, there is a shortage of tickets vs demand so those at the higher end of the demand line can buy for ridiculous prices, everyone else misses out.
So they tried a lottery system - you get a ticket, if your number comes up you buy at a lower price as less people can now buy. Doesn’t work because scalpers push in as well, then sell to those with a higher WTP, pocket the difference, price doesnt change and venue/her miss out.
So she tried a point system- buy her cd, follow on insta, join fan club, get points, higher points get early access to lower priced tickets, actual fans get tickets and not worth effort for scalpers. But she got hauled over the coals for turning it into a popularity contest and had to stop it.
And now here we are.
It’s me, I have it, I’m the problem
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People are fucking insane for spending that sort of money for an opportunity to spend a couple of hours in extreme crowd just to barely see a billionaire singer and barely hear the songs. Its even worse since they are clearly getting fucked by corporations at the same time
When someone rich and powerful wants to go to a concert, there’s always a way…
Refund the ticket, fix the bug, and move on.
$659 for a one night gig…
You can get a week pass to a festival for cheaper…
A full and his money are easily parted
Oooo Taylor scissor me timbers! If I ever pay over 200 for a concert ticket boys…go ahead and let the hammer drop.
why is this girl suddenly everywhere? I hadn’t heard of her for the last 5 years, and since this week I’ve seen her daily.
Taylor Swift?
yeah, I know she’s a singer but I don’t like pop and I hadn’t read so much of her til now. I guess that people that like pop music might have heard of her more
Basically the manager of Tyler Swift spread around a conspiracy theory so now MAGA is talking about her all the time which makes anti-maga talk about her all the time which increases her CD sales.
But this is just the tip of the iceberg!
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